PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications. Featuring expert thought leadership alongside six trends from both internal and external business perspectives, the report showcases the best bot practices for managing and cultivating consumer relationships. Whether you’re a business diving head-first into bot technologies or have already have them in your toolkit, the Customer Service Debrief will demystifies the bot narrative and ensure best-in-class execution.
Published March 2018
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