4 Strategies To Optimize Wealth Management With Data
Strategies from PSFK’s Digital Banking Playbook with Microsoft highlight how AI and data solutions enable wealth managers to offer better client services
View ArticleInterview: How Digital Real Estate Increases Efficiency While Cutting Costs
Reali CEO Amit Haller discusses how real estate is following in the travel industry's footsteps to serve a consumer empowered by information now freely available online
View ArticleRefining Wealth Management On Digital Channels
PSFK’s Digital Banking Playbook with Microsoft breaks down how wealth managers can hone their services with digital tools for client experience, risk management and security
View ArticlePSFK Launches The Customer Service Debrief!
We are pleased to share our latest report—the Customer Service Debrief—a how-to guide for businesses to optimize their use of bots
View ArticleInterview: Using Consumer Behavior To Build A Travel Media Brand
Skift founder and CEO Rafat Ali, who will be speaking at PSFK's CXI 2018 conference, discusses how his media company delivers insights across the travel industry by starting with the empowered consumer
View ArticleInterview: How AI And Data Analysis Bolster The Real Estate Business
Truss co-founder Bobby Goodman discusses how the AI-powered real estate business developed and what's keeping the industry from becoming entirely automated
View ArticleGrindr’s HIV Data-Sharing Betrayed The LGBTQ Community
The gay dating app has responsibilities to the communities it serves, and these do not include passing intimate information to third parties
View ArticleHow Consumer Expectations For Service Are Changing
Conversational AI is rising to meet consumer expectations for assistance that is immediate, personalized and available at all times
View ArticleOp-Ed: Spatial Data Is The Next Frontier In Personalization
Spatial data collected in the home opens up big possibilities for advertisers, provided they respect consumers' privacy, argues UM's Lawrence Dodds
View ArticleImproving The Client Experience With Digital Banking Strategies
Three scenarios from PSFK’s Digital Banking Playbook, a collaboration with Microsoft, demonstrate how emerging tech helps financial institutions deliver more relevant services
View ArticleInterview: Why Audience and Social Media Development Are Crucial To Brand...
Before taking the stage at PSFK's CXI 2018 conference, co-founder and CEO of Everybody At Once Kenyatta Cheese discusses how his agency builds brand audiences by treating engagement as a relationship...
View Article4 Key Strategies For Brands To Optimize Business Operations With Chatbots
Chatbots will allow businesses to cut costs, conserve resources and more efficiently meet today's consumer expectations for on-demand and personalized service
View ArticleCustomer Service Debrief
PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications. Featuring expert thought leadership alongside six...
View ArticleCreating A Value-Added UX Through Localized Data
This PSFK research paper explores how companies are driving a more relevant, contextual UX for customers on mobile and desktop using location data. The paper explores best-in-class examples of...
View ArticleInspiring New Interfaces Using Behavior & Emotion
This PSFK research paper explores how advancements in artificial intelligence, machine learning, scanning and other cognitive-based technologies are transforming how humans interact with machines, and...
View ArticleIntroducing Scents Into The Brick-And-Mortar Experience
This PSFK research paper provides an overview of innovative ways retailers are incorporating scent into their brick-and-mortar, product and service offerings to create meaningful experiences. The...
View ArticleRedesigning The Healthcare Service Experience
This PSFK research paper gives an overview of how brands are creating better private health insurance experiences, with a focus on offline, in-store and affiliate digital services. To streamline...
View ArticleInterview: Designing User Experiences That Prioritize Humanity
Christina Janzer, Slack's Head of Research, describes how her team designs human-centric user experiences (and reveals her favorite emoji) before joining us at our CXI 2018 conference on May 18
View ArticleInterview: How Chat Augments The Healthcare Experience
HealthJoy founder and CEO Justin Holland spoke to PSFK founder and editor-in-chief Piers Fawkes about using chat interfaces to make healthcare a more human experience
View ArticleVideo: Looking Back On A Journey From Prison To Fitness CEO
We're gearing up for CXI 2018 on May 18 by revisiting speakers from conferences past, starting with ConBody founder Coss Marte
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